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Refund policy

Our 60-day first-order guarantee

Try it for 60 days. If your first order with Cellovi is not for you, we will refund the product price, opened or not. You do not need to send anything back.

How to use it

Email support@cellovi.com within 60 days of delivery with your order number and, if you are happy to share it, what did not work for you. A person reviews every request and replies within 24 to 48 hours, Monday to Friday. Once we approve it, we refund the product price to your original payment method within 5 to 10 business days.

What it covers

  • Your first order with Cellovi, once per customer.
  • One unit of each product in that order. A protocol, The Cell Duo or a multi-month pack counts as one unit.
  • The first delivery of a subscription, when it is part of your first order.
  • The amount you paid for those products, after any discount.

What it does not cover

  • Later orders, including subscription renewals after the first delivery. You can skip, pause or cancel any renewal online before it is charged, and a renewal that has been charged but not yet shipped is cancelled and refunded if you email us.
  • Extra units of the same product in your first order.
  • Orders placed for resale.
  • More than one guarantee request from the same person, household, address or payment method.
  • An order with an open payment dispute or chargeback.
  • Shipping charges, unless the item arrived damaged, defective or wrong.

Fair use

Refunds under this guarantee are not automatic. We may decline a request, or limit future orders, when it shows signs of misuse, such as several accounts, orders larger than personal use or repeated requests. If we decline a request, we will tell you why.

When these terms apply

These terms apply to orders placed from October 28, 2026. Earlier orders keep the terms that applied when they were placed.

Damaged, defective or wrong items

Email support@cellovi.com within 21 days of delivery with your order number and a photo. We will send a replacement or refund it, including shipping, at no cost to you.

Returns

Supplements cannot be resold once they leave us, so we do not ask you to return products covered by the guarantee. Please do not ship items to us without writing first.

Subscriptions

Skip, change the date, pause or cancel online from your account any time before your next renewal date. A renewal that has been charged but not yet shipped is cancelled and refunded if you email us. A renewal that has already shipped is not refundable unless it arrived damaged, defective or wrong.

Contact

Cellovi LLC, 30 N Gould St Ste R, Sheridan, WY 82801 · support@cellovi.com